A Word Before You Read
This Privacy Policy applies to all services offered by we999com at we999com.ws, including account registration, gaming, sports betting, deposits, withdrawals, and any communications we send you. By creating a we999com account, you confirm that you have read and understood this policy.
We have written this document as plainly as possible. If anything is unclear, please contact our support team at support@we999com.ws before proceeding.
we999com ("we", "us", "our", "the Platform") is the data controller for personal information collected through we999com.ws. This means we are responsible for deciding how and why your personal data is processed, and we are accountable for ensuring it is handled in accordance with internationally recognised data protection principles.
We operate we999com specifically for Pakistani players. We understand that Pakistani users have particular concerns about data privacy — concerns that are entirely reasonable given the amount of personal information, including CNIC details and financial data, that a gaming platform like we999com needs to collect in order to operate responsibly and comply with its licensing obligations.
This Privacy Policy is our commitment to you about how that data is handled. We collect only what we genuinely need, we protect it with serious technical measures, we do not sell it, and we give you meaningful control over it. That is not just marketing language — it is how we999com actually operates.
Our Core Privacy Commitment: we999com will never sell, rent, or trade your personal data to third-party marketers. Your information is used exclusively to provide and improve the we999com platform and to comply with our legal and licensing obligations.
we999com collects the following categories of personal information. The specific data collected depends on which services you use and at what stage of your membership you are.
2.1 Registration Data
When you create a we999com account, we collect: your full legal name, date of birth, Pakistani mobile number, email address, and the password you choose (stored in hashed form — we never store your password in readable format).
2.2 Identity Verification (KYC) Data
When you submit documents for KYC verification, we collect: a copy of your CNIC (or passport / driving licence), a selfie photograph holding the identity document, and proof of your payment method. This information is collected to comply with the anti-money laundering and player verification requirements of our gaming licence.
2.3 Financial Transaction Data
We record all deposits and withdrawals, including the amounts, timestamps, payment method used, and transaction reference numbers. We do not store full card numbers — only the last four digits and card type are retained. Mobile wallet transactions are recorded by reference number only; we do not retain your full mobile wallet PIN or credentials.
2.4 Gaming Activity Data
We record all game sessions, bets placed, game outcomes, bonus usage, and account balance history. This data is used to operate the platform, resolve disputes, and comply with responsible gaming obligations.
2.5 Device and Technical Data
When you access we999com, we automatically collect: IP address, device type, operating system, browser type and version, screen resolution, referring URL, and session duration data. This is used for security monitoring, fraud prevention, and platform optimisation.
2.6 Communications Data
If you contact we999com support, we retain records of that communication including the content of messages. This is used to manage your inquiry, improve our support quality, and for record-keeping purposes.
we999com protects every Pakistani member's data with 256-bit SSL and strict access controls
we999com uses your personal data for the following specific purposes:
- Account creation and management — creating and maintaining your we999com account, processing logins, and managing account security.
- Service delivery — processing your deposits and withdrawals in PKR, crediting bonuses, delivering game services, and providing live betting features.
- Identity verification and AML compliance — verifying your identity in accordance with our licensing obligations, and monitoring transactions for signs of money laundering or fraud.
- Responsible gaming — monitoring gambling patterns to identify potential problem gambling, applying self-exclusion and deposit limit settings, and sending responsible gaming communications where required.
- Customer support — responding to your queries, investigating complaints, and resolving disputes.
- Security and fraud prevention — detecting and preventing unauthorised account access, fraudulent transactions, and abuse of promotions.
- Platform improvement — analysing usage patterns to improve game offerings, page performance, payment flows, and the overall member experience.
- Legal compliance — meeting our obligations under the laws and regulations applicable to our gaming licence, including record-keeping requirements.
- Marketing communications — sending you information about promotions, bonuses, and new features on we999com, subject to your communication preferences. You may opt out of marketing communications at any time.
we999com relies on the following legal bases to process your personal data:
| Processing Purpose | Legal Basis | Notes |
|---|---|---|
| Account creation & service delivery | Contract | Necessary to perform the contract between you and we999com |
| KYC identity verification | Legal obligation | Required by gaming licence and AML regulations |
| Transaction monitoring | Legal obligation | AML / counter-terrorism financing compliance |
| Responsible gaming monitoring | Legal obligation | Required by gaming licence conditions |
| Fraud & security monitoring | Legitimate interests | Protecting platform integrity and all members |
| Platform analytics | Legitimate interests | Improving services for all members |
| Marketing communications | You may withdraw consent at any time | |
| Customer support records | Legitimate interests | Resolving disputes and improving support quality |
Your PKR transactions and identity data are handled with the strictest security at we999com
Given that all transactions on we999com are processed in Pakistani Rupees and involve Pakistani payment infrastructure — primarily Easypaisa, JazzCash, NayaPay, SadaPay, and IBFT bank transfer — we want to be specific about how payment data is handled.
6.1 What We Store
For mobile wallet transactions (Easypaisa, JazzCash, NayaPay, SadaPay): we store the transaction reference number, the amount in PKR, the timestamp, and the mobile number associated with the wallet. We do not store your mobile wallet PIN, security codes, or full login credentials.
For IBFT bank transfers: we store the transaction reference, amount, bank name, and the last four digits of the account number. Full account numbers are not retained beyond the transaction processing period.
For Visa/Mastercard: we store the card type, the last four digits, expiry month and year, and the transaction reference. Full card numbers and CVV codes are never stored on we999com's systems — they are processed directly by the card payment gateway.
6.2 Transaction Monitoring
we999com monitors all deposit and withdrawal activity for signs of fraud, money laundering, and bonus abuse. This monitoring is an obligation under our gaming licence. Unusual transaction patterns may trigger a request for additional documentation. This is standard procedure and does not imply any wrongdoing on your part.
KYC (Know Your Customer) verification requires we999com to collect and retain copies of your identity documents — primarily your CNIC (Computerised National Identity Card). We understand that Pakistani members may be cautious about submitting such sensitive documents online, and we want to be transparent about exactly how this information is handled.
7.1 Storage and Access
KYC documents are stored in encrypted form on secure servers. Access is restricted to the compliance team members who require it to perform verification. KYC documents are not accessible by general support staff, marketing personnel, or any other team within we999com.
7.2 Retention Period
We are required to retain KYC documents for a minimum of five years from the date of your last transaction or account closure, in accordance with standard AML regulatory requirements. After this period, documents are securely deleted.
7.3 Third-Party Verification
Where we999com uses third-party identity verification technology, those providers are bound by data processing agreements that prohibit them from using your data for any purpose other than the verification service. They are required to implement the same level of data security as we999com and to delete data once verification is complete.
Important: we999com will never ask you to share your CNIC or other identity documents via email, live chat, or any channel other than the secure document upload section within your we999com account. If you receive a request to share documents through any other channel, please do not comply and contact our support team immediately.
we999com uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device that helps us recognise you when you return, maintain your session while logged in, and understand how the platform is being used.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Session management, login authentication, security tokens, and CSRF protection. These cookies are necessary for the platform to function and cannot be disabled without breaking core functionality. | No — required for platform operation | |
| Remembering your language preference, deposit method preferences, and other settings you have configured within the platform. | Yes — disabling affects personalisation | |
| Understanding how members navigate the platform, which games are most popular, and where technical issues occur. This data is aggregated and anonymised. | Yes — manage via browser settings | |
| Measuring the effectiveness of promotional campaigns. we999com does not use third-party advertising cookies that track you across other websites. | Yes — manage via browser settings |
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging into we999com. Analytics and marketing cookies can be disabled without affecting core platform functionality.
we999com uses only necessary cookies and never tracks Pakistani users across third-party websites
we999com implements a multi-layered approach to data security that goes beyond the minimum standards required by our licensing conditions. The following measures are in place to protect your personal data:
- Encryption in transit: All data transmitted between your device and we999com's servers is encrypted using TLS 1.3 (256-bit), the same standard used by major international banks.
- Encryption at rest: Sensitive data including KYC documents, payment records, and account credentials are encrypted at rest using AES-256 encryption.
- Password security: Passwords are never stored in plain text. They are hashed using a modern cryptographic algorithm with salting, meaning even we999com staff cannot read your password.
- Access controls: Access to personal data is restricted on a strict need-to-know basis. Staff members are granted only the minimum data access required for their specific role.
- Security monitoring: we999com continuously monitors systems for unusual activity, unauthorised access attempts, and potential data breaches.
- Penetration testing: Our systems are regularly assessed by independent security professionals to identify and address vulnerabilities before they can be exploited.
Despite these measures, no digital system is entirely immune to security risks. If you become aware of any security concern related to your we999com account, please contact support@we999com.ws immediately. In the event of a data breach that affects your personal information, we999com will notify you within the timeframe required by our regulatory obligations.
we999com retains your personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable laws and our gaming licence conditions. The following retention periods apply:
- Account and gaming data: Retained for the duration of your active membership and for five years after account closure or last activity — whichever is later. This is required by AML regulations.
- KYC documents: Retained for five years from the date of your last transaction or account closure, as required by anti-money laundering legislation.
- Financial transaction records: Retained for five years from the transaction date.
- Support communications: Retained for two years from the date of the communication, unless the communication relates to a formal dispute, in which case it is retained for five years.
- Marketing consent records: Retained until you withdraw consent, plus one year for compliance record-keeping.
- Technical and device logs: Retained for 12 months for security monitoring purposes, then deleted.
When the applicable retention period expires, we999com securely deletes or anonymises the relevant data. Anonymised data — data from which all identifying information has been removed — may be retained indefinitely for statistical and analytical purposes.
As a we999com member, you have the following rights regarding your personal data. To exercise any of these rights, contact us at support@we999com.ws with the subject line "Data Rights Request". We will respond within 30 days.